Cancellation and Refund Policy

VUWIN GAMING LLP believes in helping its customers as far as possible and therefore follows a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made on the same day of placing the order. However, the cancellation request may not be entertained if the orders have already been communicated to the vendors/merchants and the shipping process has been initiated.
• VUWIN GAMING LLP does not accept cancellation requests for perishable items such as flowers, eatables, etc. However, refunds or replacements can be made if the customer can establish that the delivered product quality is not satisfactory.
• In case of receipt of damaged or defective items, please report the issue to our Customer Service team on the same day of receiving the product. The request will be considered only after the merchant inspects and confirms the issue.
• If you feel that the product received is not as shown on the website or not as per your expectations, please notify our Customer Service within the same day of receipt. Our team will assess the complaint and take an appropriate decision.
• For products covered under a manufacturer’s warranty, complaints should be directed to the respective manufacturer.
• In case of any refunds approved by VUWIN GAMING LLP, the refund will be processed to the customer on the same day of approval.